Tell us which object or order you mean
Include the item name or product URL. If you have already ordered, add the order number and the email address used at checkout.
CUSTOMER CARE / CONTACT
Tell us what you’re considering—
or what needs attention.
Contact BRAND JAPAN in English or Japanese. A few clear details help us review your question and guide you to the right next step.
A USEFUL FIRST MESSAGE
A few details help us answer well.
You do not need every detail or a diagnosis before contacting us. Begin with what you know.
A short description is enough to begin
For a delivery question before purchase, include the U.S. destination state and ZIP code. For an existing object or order, describe what happened without attempting a repair or diagnosis.
Keep the object, packaging and relevant photographs
For damage or an incorrect delivery, keep the object, all packaging and the shipping label. This form does not accept attachments; we will explain how to share photographs if they are needed.
Wait for instructions before sending the object
Do not send an object back until we have confirmed the return destination, packing method and any documents required for international shipping.
Support hours and response
Monday–Friday, 10:00–18:00 Japan Standard Time, excluding Japanese public holidays. We normally respond within two business days in English or Japanese.
Telephone disclosure
Our telephone number is not displayed publicly. It will be disclosed without delay upon request. Email store@brand-japan.ne.jp.
How can we help?
Required fields are marked below. Do not include payment-card details, passwords or other unnecessary sensitive information.