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Shipping Policy

Last updated: August 29, 2026

Delivery area

Online orders are currently accepted for delivery to the 50 United States and Washington, D.C., including Alaska and Hawaii. U.S. territories are not currently included. We do not currently accept online orders for delivery to Japan or other countries through this store.

Estimated arrival

Estimated arrival is usually within 5–10 business days after payment and order confirmation. This is an estimate and not a guaranteed delivery date. A different estimate may apply where it is clearly stated on the product page or communicated before order acceptance.

Carrier and tracking

We generally ship from Japan using FedEx. We may use another suitable carrier when required by the object, destination or operating conditions. The use of another carrier does not change the DDP treatment described below. Tracking information is sent when it becomes available.

Shipping charges

Shipping charges are shown at checkout before payment and are based on the delivery destination and the registered shipment information for the order. Review the address, shipping charge and complete order total before placing the order.

Duties, import taxes and DDP

All orders covered by this policy are shipped to the United States on a Delivered Duty Paid (DDP) basis, regardless of order value. Where duties, import taxes or related import charges apply, the amount collected by BRAND JAPAN is shown at checkout before payment. The customer should not ordinarily be asked by the carrier to pay those charges again upon delivery. If a carrier requests an unexpected import payment, do not pay it immediately; contact us with the order number and the carrier’s notice so that we can review it.

Delivery delays

The estimated arrival window may vary by destination, carrier conditions, customs review, weather, remote-area service or other circumstances outside our reasonable control. If timing affects your decision, contact us before ordering.

Address changes and cancellation

Contact us immediately if the delivery address is incorrect or if you wish to request cancellation. We cannot guarantee a change or cancellation after the order has entered packing or shipping preparation.

Undeliverable, refused or unclaimed shipments

If delivery cannot be completed because the address supplied was incorrect or incomplete, the shipment was refused or unclaimed, or the recipient did not cooperate with a carrier requirement, the customer is responsible for the cost of reshipment. If reshipment is not requested, any eligible merchandise refund will be reduced by the original shipping charge, return shipping, and any non-recoverable duties, taxes or carrier charges incurred by BRAND JAPAN.

Damage or incorrect delivery

If the parcel or item arrives damaged, contact us within 48 hours of delivery. For an incorrect or incomplete order, contact us within 14 days. Keep the item, outer box, inner packaging and shipping label, and prepare photographs showing their condition. Do not return an item until we provide instructions.

Contact

Email store@brand-japan.ne.jp. Support hours are Monday–Friday, 10:00–18:00 Japan Standard Time, excluding Japanese public holidays. We normally respond within two business days in English or Japanese.