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Request a return of an eligible unused, unopened item within 14 days of delivery. For damage in transit, contact us within 48 hours. For an incorrect or incomplete order, contact us within 14 days. Include your order number and a brief description.

For damage or an incorrect delivery, prepare photographs showing the object, outer box, inner packaging and shipping label. Keep the object and all packaging materials until we have completed our review.

Do not send the object back until we have confirmed the return destination, packing method and any documents required for international shipping.

Customer-choice returns are limited to eligible standard items. One-of-a-kind, made-to-order and sale items are excluded unless the item arrived damaged, defective or incorrect. Return shipping, original shipping, duties and import taxes are not refundable for a customer-choice return.

An eligible standard item may be requested for exchange within 30 days of delivery, subject to availability and the condition requirements above. One-of-a-kind, made-to-order and sale or final-sale items are excluded unless they arrived damaged, defective or incorrect.

After we receive and inspect an approved return, we generally process the refund within 5–7 business days using the original payment method. Your bank or payment provider may require additional time to post the refund.

If delivery cannot be completed because of an incorrect or incomplete address, the shipment was refused or not received, or the recipient did not complete a procedure requested by the carrier, the customer is responsible for the cost of reshipment. If reshipment is not requested, the eligible merchandise amount is refunded after deducting original shipping and any return-related charges incurred.